payment policy

i accept payment at the time of booking through Paypal or Stripe (please contact me for other payment method options). when purchasing a lesson package, please schedule all lessons within a 12 month period, and know you can reschedule if needed.

payment plans are available for packages of 4 or more lessons and are paid via e-transfer, you can email me at info@sweetflagvoicestudio.com to book. also, please feel free to email me to inquire about sliding scale availability or trades.

 cancellation policy

if you are unable to make a lesson for any reason, the sooner you can let me know the better. make-up lessons are available when notice is given at least 24 hours prior, anything less than 24 hours notice will mean that you forfeit payment for that lesson. an exception to this is cancelling due to sudden illness or family emergency, as i understand that life happens! if i am unable to teach due to my own illness or scheduling conflict, a make up lesson is guaranteed. 

lesson policy

at the time of our lesson please email me if you’re experiencing any technical difficulties and i will do my best to sort things out! please arrive on time to your lesson or let me know if you’re running late. If you don’t show up (and i don’t hear anything from you), after 15 min our lesson will be cancelled. i won’t be able to reschedule your lesson and i will not grant a refund. thank you for your understanding!